Shipping policy

At Vedaleavs, we strive to deliver your favorite teas and wellness products quickly, safely, and efficiently. Please review our shipping policy to understand how we process and deliver your orders.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive a confirmation email with your order details once your order has been successfully placed.

2. Shipping Time & Delivery

  • Delivery times may vary depending on your location and courier availability, but generally orders are delivered within:

    • 3–7 business days for domestic orders

    • 7–15 business days for international orders (if applicable)

  • Delivery delays can occur due to high demand, customs procedures, or unforeseen circumstances.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on your location and order weight.

  • Occasionally, we offer free shipping promotions — these will be clearly mentioned on our website or during checkout.

4. Tracking Your Order

Once your order has shipped, you’ll receive an email with a tracking number and courier details.
You can use this information to track your shipment on the courier’s website until it arrives at your doorstep.

5. Incorrect Shipping Information

Please ensure all shipping details are entered correctly at checkout.
Vedaleavs is not responsible for delays, lost packages, or additional costs caused by incorrect or incomplete shipping information.
If you notice an error, contact us immediately at support@vedaleavs.com before your order is dispatched.

6. Damaged or Lost Packages

If your order arrives damaged or appears lost in transit, please contact us within 7 days of delivery (or expected delivery) with your order number and supporting photos if applicable.
We’ll investigate and assist you with a replacement or exchange, as per our Exchange Policy.

7. International Shipping (Optional Section)

If Vedaleavs offers international delivery:

  • Customs duties, taxes, or import fees (if any) are the responsibility of the customer.

  • Vedaleavs is not liable for delays caused by customs clearance or international regulations.

8. Contact Us

If you have any questions about your order or need help tracking your package, our team is always happy to assist!
📧 Email: support@vedaleavs.com
🌐 Website: www.vedaleavs.com